Terms and Conditions

Welcome to Samata Pilates! By booking a class, purchasing a bundle, or becoming a member, you agree to the following terms. Please read them carefully.

SCROLL DOWN FOR MONTHLY MEMBERSHIP SPECIFIC TERMS AND CONDITIONS

Please add our email address, hello@samatapilates.co.uk to your safe contacts list to avoid missing any important notifications.

SECTION 1 APPLIES TO ALL (unless stated otherwise) 

This applies to all bookings including 1-2-1, pay as you go, private booking, monthly memberships (unless stated otherwise) and bundles.

• You must be 18+ to attend any session.

• All sessions must be pre-booked via our app or website.

LATENESS.

• Please arrive at least 5 minutes early.

• If you arrive more than 5 minutes late, you will not be admitted and the session will not be refunded or re-credited. This is for your safety and class continuity.

CANCELLATION POLICY AND CREDITS

• 24-hour notice required to cancel any session (classes, 1:1s, bundles, etc.).

• Cancel at least 24 hours in advance to receive the session back as credit (valid for 60 days for pay as you go credits, membership credits are on a monthly basis). Where less than 24 hours notice is provided, the credit will be lost. (Members get a membership perk: please check membership terms and conditions).

• 1:1 sessions may have a different cancellation window – your instructor will confirm.

• If we need to cancel a class, we’ll notify you by email or SMS with at least 1 hours’ notice (unless due to emergency).

• Adverse Weather Conditions
  Our standard cancellation policy (24-hour notice) applies to all bookings, including cancellations due to adverse weather conditions where the studio remains open. If the studio cancels a class due to weather or other operational reasons (including low bookings or instructor unavailability), the session will be cancelled by the studio and your credit will be returned.

• All class credits are strictly non-transferable and may only be used by the individual who purchased them. Credits are non-refundable under any circumstances.

NO SHOW POLICY.

• Missed two classes in 4 weeks without cancelling or contacting us?
  → You’ll be blocked from booking for 2 weeks.
  → Applies to all bookings (Members penalty varies: please check membership terms and conditions).

Grip Socks Required

• Grip socks are mandatory for reformer classes.

• Bare feet are not allowed.

• Socks are available for purchase on the app.

Studio Etiquette

• No food or drink in class, except water in sealed bottles.

• No alcohol or drug use — you will be refused entry and no refund will be given.

• We reserve the right to suspend or ban clients who violate studio rules or endanger others.

Bundles

• Bundles must be paid in full upfront.

• Sessions must be used within the stated expiry period – no extensions, transfers, or refunds.

• Bundles are valid for the classes available at the time of purchase

Offers & Promotions

• Offers are one-time use only, non-transferable and non-refundable.

• They cannot be combined with other deals.

• If misused, full pay-as-you-go rates will apply.

• Offers may change or be withdrawn without notice.

• Discount codes: Where a discount or promotional code is offered, it must be entered at the time of purchase in the discount code box. The price must update before the transaction is completed. Purchases completed without the code applied will be charged at full price, and discounts cannot be added afterwards.

Complimentary Classes, Promotions & Challenge Prizes

From time to time, Samata Pilates may offer complimentary classes, promotional credits, competition prizes, challenge rewards, or goodwill gestures (together referred to as “Complimentary Classes”). These may be issued to clients, competition winners, or challenge participants and are provided at no cost. All Complimentary Classes are subject to the following terms, in addition to all other studio policies:

• Complimentary Classes are issued on a use-it-or-lose-it basis and are subject to a zero cancellation policy. Once booked, they cannot be cancelled, rescheduled, credited, or reinstated for any reason.

• Failure to attend a booked Complimentary Class will result in the class being forfeited.

• Complimentary Classes, including competition or challenge prizes, are non-transferable and may only be used by the named client.

• Complimentary Classes hold no monetary value and cannot be exchanged for cash, refunds, account credit, memberships, or alternative services.

• Where Complimentary Classes form part of a challenge prize or competition reward, they must be used within the stated validity period and may be withdrawn if terms are not met.

• All standard studio rules, safety requirements, and conduct expectations apply when using Complimentary Classes.

• Samata Pilates reserves the right to amend, withdraw, or refuse Complimentary Classes at its discretion.

Complimentary classes, promotional credits and challenge prizes are offered at the discretion of the studio and are subject to availability. All challenges require members to meet the stated criteria in full. Only classes that are successfully attended count towards challenge completion. Classes cancelled by the studio (including cancellations due to low booking numbers and made in line with our minimum notice period) do not count as attendance for challenges or promotions. It remains the member’s responsibility to attend an alternative eligible class within the challenge timeframe. No extensions, substitutions, or automatic attendance credits will be applied due to studio cancellations or personal scheduling limitations.

MONTHLY MEMBERSHIPS

Monthly Membership Terms and Conditions

Membership Agreement

• By signing up for the monthly membership at Samata Pilates, you agree to adhere to the terms and conditions outlined below. Membership grants you and only you access to the stated classes only. Memberships can not be shared with or transferred to anyone else.

Members photos must be added to your profile on the app/website.

• Minimum term: 3 months.

• After 3 months, your membership continues monthly until cancelled with 30 days’ written notice. Where notice is given part way through the month, the 30 days notice will start from the date the next membership month starts.

• Early cancellation AFTER the first 3 months will incur a £25 admin fee.

• Memberships cannot be cancelled or paused in the first 3 months.

• Cancellation must be emailed to: hello@samatapilates.co.uk

• Bookings will pause if your account is in arrears.

• Membership type cannot be downgraded in the first 3 months.

• Upgrades can be requested anytime. Any changes must be requested in writing by email (hello@samatapilates.co.uk) to Samata Pilates and will take effect from the next billing date. Any change will reset the 3-month term..

• It is the members responsibility to keep their payment and contact details up to date on their profile. Any changes can be updated on the app or by contacting Samata Pilates.

• Membership PERKS do not apply to competition winners.

• It is the members responsibility to notify the studio of any changes to their physical fitness and ability to exercise safely.

Payments

• Monthly fee is fixed and billed on the same date each month.

• Failed payment? Your class access is suspended until resolved.

• Missed days/classes are not reimbursed or extended.

Membership Cancellations

• After 3 months, cancel with 30 days’ notice via email. The 30 days begins from the first day of the next membership month.

• For less than 30 days notice (after the first 3 months) a £25 fee applies.

• No refunds for unused classes or partial months.

• Credits do not roll over and cannot be transferred.

• Failure to Provide Notice / Unauthorised Payment Cancellation:

  • If a member cancels their direct debit or otherwise ceases payment without providing the required 30 days’ written notice and/or without paying the applicable £25 early cancellation fee, a £25 penalty charge will be applied to their account.

  • This balance must be cleared in full before the member is permitted to book or attend any future classes, purchase credits, or rejoin any classes or events at/by Samata Pilates.

  • Samata Pilates reserves the right to recover any outstanding fees before reinstating access to services.

Freezing Your Membership

• Memberships may be frozen for up to 1 month per calendar year (for example, due to travel or medical reasons).

• Freeze requests must be made in writing and are subject to a minimum 30 days’ notice, which will begin from the date of the next scheduled monthly payment, not the date the request is received.

• For long-term illness or injury, supporting evidence may be required.

• Memberships cannot be frozen within the first 3 months of joining.

• Any frozen period cannot be used as part of the 30 days’ notice required to cancel a membership.

Booking, Attendance & Strikes

• Book all classes via the app/website.

• If a class is fully booked, join the waitlist and you’ll be notified if a spot opens.

• Cancel 24+ hours before class to retain your credit.

• Cancel within 24 hours:

  • 1 strike added.

  • 2 strikes = 1-week class booking suspension.

  • No credits or time are reimbursed during this suspension.

  • Adverse Weather Conditions
    Our standard cancellation policy (24-hour notice) applies to all bookings, including cancellations due to adverse weather conditions where the studio remains open. If the studio cancels a class due to weather or other operational reasons (including low bookings or instructor unavailability), the session will be cancelled by the studio and your credit will be returned.

PERK: Where notice is received of a cancellation in the 24 hours before the class and the studio is able to fill the place, the credit will be returned to the member.

• No-shows incur a £5 fee, auto-charged to your card without notice. A no-show is considered anyone who cannot/does not attend a class without giving notice prior to the class start time. Any notice received after the class start time will be subject to the £5 fee.

• Memberships are for the specified number of classes, any additional classes can be booked as and when required via the app/website at the price presented when booking. Contact us directly via SMS to book additional classes at a reduced rate.

PERK: Member Perk – Extra Classes at a Reduced Rate

Once a member has used up all of their included credits, they may book additional classes at a reduced member rate by contacting the studio via text message only.

Reformer Pilates: £16.50 per class

Mat Pilates: £7.50 per class

This discounted rate is available only when booked directly via text message with the studio. If members book additional classes through the online timetable, they will be charged at the standard pay-as-you-go rate shown at the time of booking.

PERK: Birthday Perk 2026: Bring one friend for FREE to one class with you in your birthday month. Must be a new customer. Where the friend does not attend or cancels at any point after booking, their space will be removed and the perk cannot be used again on another class or with another person.

PERK: Same-Day Class Swaps: Same-day class swaps are offered as a member perk and are subject to availability and approval by the studio. Members may request to swap from one class to another on the same calendar day only. Swaps to future dates are not permitted.

All same-day swap requests must meet the following conditions:

• A minimum of 2 hours’ notice must be given prior to the original class start time
• The class the member is moving out of must be above minimum attendance numbers, not including the member
– If the class is only at minimum numbers including the member, the swap request will be declined to ensure fairness to other attendees and the instructor
• Swap requests must be made via call, text message, or WhatsApp only
– Requests sent via social media platforms (including Instagram or Snapchat) will not be accepted, as messages may not be received
• All swap requests must be reviewed and approved by the studio
– Approval is not guaranteed
– If confirmation is not received, the member must assume the swap has not been approved and remain booked into their original class

Members with a roaming membership may request to swap between studio locations on the same day, subject to availability and approval.

Same-day swaps are not an automatic entitlement and may be withdrawn or amended at the studio’s discretion.

Lateness & Class Minimums

• Over 5 minutes late = no entry, no credit back.

• Minimum class numbers:

  • Reformer: 2 people

  • Mat: 3 people

• We’ll notify you 1 hour before start time if we cancel due to low booking. Cancelled classes do not extend membership periods or credit validity, and any unused credits will not be carried over, including where a cancellation falls on the final day of a membership.

• If bookings meet the minimum but attendees don’t show up, the class goes ahead.

Studio Conduct

• Respect studio rules, personal space, and hygiene.

• Phones must be on silent or off.

• Disruptive behaviour may result in membership cancellation without refund.

Health & Responsibility

• You confirm you’re medically fit for class participation.

• Unsure? Consult your doctor first.

• Inform your instructor of any injuries or conditions — every time you attend.

• Classes are voluntary. You are responsible for your safety.

• Don’t understand an exercise? Ask the instructor to clarify.

• If we believe you are unfit to continue for any reason, we may stop your participation without refund.

Complimentary Classes, Promotions & Challenge Prizes

From time to time, Samata Pilates may offer complimentary classes, promotional credits, competition prizes, challenge rewards, or goodwill gestures (together referred to as “Complimentary Classes”). These may be issued to clients, competition winners, or challenge participants and are provided at no cost. All Complimentary Classes are subject to the following terms, in addition to all other studio policies:

• Complimentary Classes are issued on a use-it-or-lose-it basis and are subject to a zero cancellation policy. Once booked, they cannot be cancelled, rescheduled, credited, or reinstated for any reason.

• Failure to attend a booked Complimentary Class will result in the class being forfeited.

• Complimentary Classes, including competition or challenge prizes, are non-transferable and may only be used by the named client.

• Complimentary Classes hold no monetary value and cannot be exchanged for cash, refunds, account credit, memberships, or alternative services.

• Where Complimentary Classes form part of a challenge prize or competition reward, they must be used within the stated validity period and may be withdrawn if terms are not met.

• All standard studio rules, safety requirements, and conduct expectations apply when using Complimentary Classes.

• Samata Pilates reserves the right to amend, withdraw, or refuse Complimentary Classes at its discretion.

Changes to Membership or Terms

• The studio reserves the right to modify the membership terms and conditions, fees, or services at any time. Members will be notified of any significant changes at least 30 days in advance.

• The studio reserves the right to modify the class timetable at any time.

• It is your responsibility to keep your contact details up to date.

Personal Data and Privacy

• The studio collects and uses member information in accordance with its privacy policy. Personal data will not be shared with third parties without consent, except as required by law.

• Members can request to access or update their personal data by contacting hello@samatapilates.co.uk.

Privacy & Data

• We protect your personal data in line with our privacy policy.

• Your data won’t be shared without your consent unless legally required.

• To access or change your data, email: hello@samatapilates.co.uk.

Acceptance of Terms

By purchasing a class, bundle, or membership, you confirm that you have read, understood, and agreed to these Terms & Conditions. This agreement applies with every booking you make.